We rely on the availability of telecom and banking services to fulfill orders. These third-party services occcasionally have downtimes, leading to delayed or failed order completion on our end. Below are suggested measures to take when faced with such circumstances:


S/NIssuePossible Solutions
1.You airtime transfer was successful, but your wallet has not been crediteda. Check your airtime balance to see if you have been debited
b. Check the status of your ticket
c. Recheck your wallet balance
2.You cannot transfer airtime from your phonea. Try again after a few minutes
b. Contact your service provider
3.You did not receive your payout.a. Recheck your account balance after 24 hours
b. Contact your bank

If none of the above suggestions resolves your issue, open a support ticket by selecting Tickets on the main navigation menu of your dashboard.

VerifiactionFAQs